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OS platform – dispute settlement procedure

The EU Commission provides a platform for out-of-court settlement of disputes. This gives consumers the opportunity to initially resolve disputes in connection with their online order out of court. The dispute settlement platform can be found here: https://ec.europa.eu/consumers/odr/

Our email for consumer complaints is: info@merchlandshop.com

We are ready to take part in a dispute settlement procedure before a recognized consumer arbitration board.